Appealing Against Rejection

Once we have submitted your claim, the bank/lender or insurance provider must issue you acknowledgement of receipt and they must tell us that they are investigating your case actively. Also our company will update you via our automated sms service as your case develops. Please ensure that we have your correct contact details.

Your bank or insurance provider must provide you a final decision within 8 weeks. Generally there are two possible decisions:

  • A successful claim – If this is the case, the bank/lender or insurance provider must calculate your compensation which will include all of the premiums you paid also the interest. Some banks or insurance providers would also pay 8% interest.

  • A rejected claim – If this is the case, the bank/lender or insurance provider will reject your claim, although they must give their reasons in writing. If you receive a rejection letter, our experienced team at IronStone Legal would help you to complain against the decision. Will take your case to the Financial Ombudsman Service where further investigation will take place. See below for more information.


 IronStone Legal

303 Regent Studios,

1 Thane Villas,

London N7 7PH


+44 (0)207 619 3967


© All Rights Reserved. IronStone Legal - 2020

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IronStone Legal is a trading name of Demirtas Finance Ltd, Registered in England and Wales number 07975646.
Authorised and regulated by the Financial Conduct Authority as a claims management company number 838139. 
Regulated by the Information Commissioners Office in Respect of the Data Protection Act 2018 number: Z3119423

*Fees may apply for cancellations outside of the 14 day cooling off period, calculated on an amount of work completed basis as stated in our TCs. No cancellation fees payable by you if you cancel within the 14 day cooling off period. We charge 35%+VAT (42% including any VAT) for mis-sold financial products and services.

± Before any deduction for 182 claims resolved 6 months prior to 14/02/2018 across multiple different services. 

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