To request a claims pack, press the "Apply Now" button above or you can call us on 0207 619 3967 or send an email to info@ironstonelegal.com.

To request a claims pack, press the "Apply Now" button above or you can call us on 0207 619 3967 or send an email to info@ironstonelegal.com.

We charge a success fee of 32.5% + VAT (39% total) only when your claim is successful.

We charge a success fee of 24% inclusive of VAT for PPI (mis-sold payment protection insurance) claims only and 35% + VAT (42% total) of our all other services.

Packaged bank account claims are charged at 42% including any VAT.

We will keep you updated automatically via SMS throughout every stage of your claim. Please ensure that we have your correct phone number.

Our automated case handling systems ensure that you are notified of every development of your claim immediately via SMS.

We will keep you updated automatically via email throughout every stage of your claim. Please ensure that we have your correct email address.

Our automated case handling systems ensure that you are notified of every development of your claim immediately via email.

Our team will help you to appeal the case by preparing the paper work for you to ensure that you receive the best outcome. If you receive a rejection letter, please call us on 020 7619 3967.

Our team will help you to appeal the case by preparing the paper work for you to ensure that you receive the best outcome. If you receive a rejection letter, please call us on 020 7619 3967.

If your bank told you that you do not have PPI, our expert team can recheck it and work with you throughout every stage of your claim. You won’t be charged for us checking on your behalf.

Please refer to our Financial Mis-Selling page for more information.

All you need to do is give us the authority and we will investigate which products have been sold and then identify where mis-selling has occurred. When we identify mis-selling we will contact you and then commence your claim for each mis-sold product that we identify.

Please refer to our Financial Mis-Selling page for more information.

All you need to do is give us the authority and we will investigate which products have been sold and then identify where mis-selling has occurred. When we identify mis-selling we will contact you and then commence your claim for each mis-sold product that we identify.

Please contact us on 020 7619 3967 if you have any question, our friendly team is waiting to assist you.

Please contact us on 020 7619 3967 if you have any question, our friendly team is waiting to assist you.

Yes. After you receive a rejection letter from the bank, you have six months to escalate the matter to the Ombudsman or your claim would be time barred. However, you may still escalate the matter to the normal Courts using via litigation (subject to time limits).

Yes. After you receive a rejection letter from the bank, you have six months to escalate the matter to the Ombudsman or your claim would be time barred. However, you may still escalate the matter to the normal Courts using via litigation (subject to time limits).

If you have been rejected by the Ombudsman and the evidence is still the same, it is unlikely the decision will change.

If you have been rejected by the Ombudsman and the evidence is still the same, it is unlikely the decision will change.

Some lenders divide the payments into two parts; however, if you are not sure what you have received, you should contact your bank or us so that we can clarify the redress amount for you.

Some lenders divide the payments into two parts; however, if you are not sure what you have received, you should contact your bank or us so that we can clarify the redress amount for you.

Unfortunately, you cannot speed up the process. Banks say it can take up to 28 days, although, occasionally it can take up to 8-12 weeks.

Making a complaint for any mis-sold product will not affect your relationship with your bank/provider. Every bank/provider has a duty to treat you fairly and it will not affect your credit score

Making a complaint for any mis-sold product will not affect your relationship with your bank/provider. Every bank/provider has a duty to treat you fairly and it will not affect your credit score

Go to the "Make a Payment" Page and follow the instructions

Go to the "Make a Payment" Page and follow the instructions

If you have lost your paperwork or have thrown them away do not worry. If you know your lenders/banks we can find out whether if you had any mis-sold financial products! We will make a ‘Subject Access Request (SAR)’ request to your bank/lenders, which will require them to provide any mis-sold financial products they have sold to you.

The quickest way to obtain information of your lenders is to request a credit history report. This can be done through Experian or My Credit Monitor with a 30 day trial of their credit report. Once you have obtained this report, please send it to us. Please note that, this information is not required, although you can speed up the process of your application and could help us to obtain faster result.

If you have lost your paperwork or have thrown them away do not worry. If you know your lenders/banks we can find out whether if you had any mis-sold financial products! We will make a ‘Subject Access Request (SAR)’ request to your bank/lenders, which will require them to provide any mis-sold financial products they have sold to you.

The quickest way to obtain information of your lenders is to request a credit history report. This can be done through Experian or My Credit Monitor with a 30 day trial of their credit report. Once you have obtained this report, please send it to us. Please note that, this information is not required, although you can speed up the process of your application and could help us to obtain faster result.

If you are not sure whether the compensation you have been offered is fair, you should check the factors that could possibly affect the amount of compensation you have been offered. If you believe anything is incorrect or you have been treated unfairly, you should contact your bank/lender in the first instance. If you are not happy with the final result, you have right to contact the Financial Ombudsman Service.

If the business has gone out of business, our customers still have chance of obtaining compensation from the Financial Services Compensation Scheme.

If the business has gone out of business, our customers still have chance of obtaining compensation from the Financial Services Compensation Scheme.

The quickest way to obtain information of your lenders is to request a credit history report. This can be done through Experian or My Credit Monitor with a 30 day trial of their credit report. Once you have obtained this report, please send it to us.

The quickest way to obtain information of your lenders is to request a credit history report. This can be done through Experian or My Credit Monitor with a 30 day trial of their credit report. Once you have obtained this report, please send it to us.

We would like to inform our customers that IronStone Legal does not benefit from charging VAT. Because we are a VAT registered company, we are required to pass on the VAT we collect to the government.

We would like to inform our customers that IronStone Legal does not benefit from charging VAT. Because we are a VAT registered company, we are required to pass on the VAT we collect to the government.

We would like to notify all our customers that if you have fallen into arrears with your bank/lender, they have right to deduct any fee from the compensation you have been offered.

Moreover, if you owe a substantial amount which is more than the compensation you have been offered you may end up with no cash at all. Before you commence any case with our company, we strongly suggest you to tell us your situation properly.

If you need further help on this issue, please do not hesitate to call us on 0207 619 3967 or send an email to info@ironstonelegal.com.

We would like to notify all our customers that if you have fallen into arrears with your bank/lender, they have right to deduct any fee from the compensation you have been offered.

Moreover, if you owe a substantial amount which is more than the compensation you have been offered you may end up with no cash at all. Before you commence any case with our company, we strongly suggest you to tell us your situation properly.

If you need further help on this issue, please do not hesitate to call us on 0207 619 3967 or send an email to info@ironstonelegal.com.

It is a requirement that you must have used some form of credit such as; loan, overdraft, credit card, car finance, mortgage or store card.

Loans (Secured or Unsecured), credit cards, remortgage, car loan, store card, catalogue, finance, hire purchase, store finance, a mortgage, a personal loan or higher purchase agreement.

It is a requirement that you must have used some form of credit such as; loan, overdraft, credit card, car finance, mortgage or store card.

Your application will not affect your credit rating/score or your relationship with the bank/provider.

This varies as it depends on the time when the PPI was added to the account as this would determine the 8% interest we can win for you, how much PPI you paid (this can vary per month).

No. We will only charge you if your claim is successful.

There is no limitation. We can discuss this in more detail if you call us on 020 7619 3967.

It can take up to 2 to 3 months.

There are different services or insurance that are usually provided within a packaged bank account, including the following but not limited too; Travel insurance, card protection, legal expenses, extended warranties, product breakdown/accidental damage, mobile phone insurance, car breakdown or discounts.

If you were mis-sold a Packaged Bank Account, you could get back the fees you have paid. For example, if you have paid £20 per month for one year, you could get £240 (12×20) plus the interest.

It could cost anything between £5 to £20 per month/week.

Usually there is no limitation on making a claim for your Packaged Bank Account. However, if your Packaged Bank Account was closed six (or more) years ago then it can be hard to make a claim. This is because the bank/provider may not have your personal details anymore.

You can purchase some of the features of a Packaged Bank Account separately for less.

Check your bank statement. If you notice a monthly fee taken from your bank account that could be the fee for the Packaged Bank Account.

Whether your account is closed or not. We can still make a complaint.

Making a complaint for your Packaged Bank Account will not affect your relationship with your bank/provider. Every bank/provider has a duty to treat you fairly.

If you would like to start your complaint for your Packaged Bank Account, you can call us on 020 7619 3967 or send an email to info@ironstonelegal.com

We will get back to you as soon as possible.

If you make a complaint about your Packaged Bank Account, your bank cannot close or change your account. However, if your claim is successful you might need to switch to a normal account to accept the possible compensation.

You do not need to provide us your original documents, although if you do, this would speed up the complaint process. For example, if you can tell us the bank name, this would give us an idea where to start and we will determine the rest for you.

If you have lost your paperwork or have thrown them away do not worry! If you know your lenders/banks we can find out whether if you had any mis-sold financial products! We will make a ‘Subject Access Request (SAR)’ request to your bank/lenders, which will require them to provide any mis-sold financial products they have sold to you.

Yes. You can still make a claim if you have used any of the features of your Packaged Bank Account.

If your bank refused your claim we will take the case to the Financial Ombudsman Service. The Financial Ombudsman Service will review your case and will determine whether you should be awarded compensation.

Barclays Additions, Lloyds TSB Premier, Santander Premier 50, NatWest Silver, Nationwide Flexi, Co-op Premier or RBS Platinum.

Yes. For example, Interest rate swaps, Dual rate swaps. LIBOR swaps, Interest rate collars, Structured collars or Tailored business loans.

If you can successfully prove that a bank or lender mis-sold an interest rate hedging to you, then we could help you to reclaim thousands of compensation.

This is dependent on the quality of the information provided to us. If we have full details of a tenancy agreement, we can check within 24 hours.

Our recent experience would estimate around 12-16 weeks from the date of issue. However, this depends on the attitude of the landlord and whether they settle without court proceedings.

Initially, we will issue a claim letter and aim to issue proceedings 16 days later if we do not receive a response or have an unsatisfactory response. If we have to issue proceedings, this will depend on available court time.

The penalty is likely to be between 1-3 times the amount of the deposit paid. This could be greater if we can show repeated breaches during a long tenancy.

No, not at all.

No, we will take care of everything for you.

No, we review all claims regardless of how the deposit was paid, or who it was paid by.

Any information that you can provide us regarding your tenancy deposit will help make your claim easier. We would ask for your details, the property details, landlord details, tenancy agreement specifics and some supporting documentation (such as the tenancy agreement itself and proof of payment of the deposit). You can find our full list over on our claims questionnaire.

As a general rule, we need to see the tenancy agreement to establish the tenancy and evidence of deposit payment. In certain circumstances, we may be able to ask the landlord to provide a copy of the tenancy agreement.

No, we can investigate a claim regardless of whether you received your original deposit amount back.

Usually not – if you choose to instruct us, we will handle the complete claims process for you.

If we believe you have a valid claim and you wish to instruct us, we will act on your behalf in return for a percentage of the compensation we recover for you. Our fee is taken upon successful completion from the damages received. There may also be an After The Event (ATE) Insurance fee if you take the same out. Note that this is only payable if your claim is successful.

The key is who paid the deposit as they will be the claimant. If payment was made jointly, then we would need to be instructed by both tenants or one would need to provide us with written authorisation to act for one tenant as agent of the other.

Yes, we recover unprotected deposits for anyone in the private sector rented accommodation.

We can make no guarantees but are happy to look at the documentation and advise. If a tenancy ended before 6th April 2007, we cannot help.